Support Testimonials
Support Testimonials

Our customers come first. The result?

We are so proud of everyone on the support and services teams for their hard work and commitment to providing this extraordinary level of quality service to our valued customers and partners. Here is a small sample of the great feedback we received from our customers:

Outstanding Overall Customer Experience

"Great Introduction to EVault. Chris was very professional and showed me what I needed to know. Worked through questions expeditiously."

"Dorothy was very knowledgeable and helpful. She was able to help me start the EVault upgrade to the latest software and made me feel a lot better about the upgrade. Great as always!"

"Very positive experience with John. EVault has always been a great vendor to work with. Excellent, I wish they were more companies who actually provided customer service and support like EVault, rather than saying they do, and come up short."

"John has been such a pleasure to work with. He has made what could have a nightmare into an easy procedure. His knowledge of who EVault is and what they do is remarkable. He not only did his job, but also was very personable and easy to talk to. This was a big decision for my company and John made me feel more at ease about the process."

"Mike and all your TS staff are some of the best I've ever encountered in 16+ years in this industry. Keep up the good work!"

"Outstanding. Steve is a professional from start to finish. 100% satisfied. Salesman lived up to his promise."

"Excellent work by Tommy. I can't say enough good things about the consistently great support I get from EVault. Thanks again and keep up the good work."

"Wayne was extremely helpful. Very good. We have used EVault for more than 4 years now and it has worked flawlessly. EVault representatives and support personnel are of the highest caliber."

Above and Beyond Customer Service

"Great customer service - very efficient and knowledgeable. Carl solved our problem in a matter of minutes. Props to Carl - great technician and stands up to the stellar EVault Customer Service reputation."

"David was very helpful, knows what he was doing, was very polite, answered every question and did everything I had asked. He even called back the next week to verify everything. Couldn't say one bad thing at all. Awesome is all I can say."

"As with every support technician I have dealt with at EVault, Jeff was helpful, knowledgeable and willing to do what is necessary to fix the problem. EVault tech support has always met my very high expectations. They are all professional, patient, knowledgeable and helpful."

"Mike was very helpful. He looked at each one of our jobs to ensure we were scheduled properly and would not have overlapping MAPI jobs leading to idle backups. It is very convenient to have your Techs just look around themselves rather than do things over the phone. Great system!"

"Shakeel was amazing... he took time to help us out with so much patience. You guys have some really good support people. I have dealt with 3 of your support engineers in the past and they all are great. Thanks for everything."

"Great! We are able to backup my new computer! Rory let me know what was going on and why. Very helpful. Rory explained each step. It was nice to become more knowledgeable after the experience."

"Isaac was very helpful and patient with me. It is a pleasure to call EVault for tech support since there is always someone there and I feel EVault is patient and understanding! Great job EVault! You all deserve raises."

"Tommy rocks! Please give him a raise and extend his lunch breaks. I love all the hard work everyone puts in as a team, as I know we hammer your support team daily."

Top-Notch Technical Expertise

"Fred was very knowledgeable and helpful - an excellent combination. I appreciate it. I know support is randomly selected as calls come in, but I will ask for him anyway. Issues were resolved in a single phone call - no additional time required."

"Frank was extremely helpful and knew the product inside and out. I wish all my support calls went as smoothly as the EVault experience. Thanks Much!"

"Alan is a splendid guy and really knows his stuff. Spectacular!"

"Aaron is a peach. He really knows how to understand a customer's problems, and he is soooo technically savvy.... THANK YOU EVault! Fabulous!"

"Susanna is very sharp and outstanding support engineer. She solved my problem in minutes. She is very knowledgeable with EVault Reports, IIS, SQL server and SQL reporting service. My experience with her is wonderful. I love her! Great experience!"

"Travis was very knowledgegable about the product and understood exactly what the issue was concerning our application and our needs. My overall experience with all your staff has been positive and I would be more than happy to recommend your services to anybody requiring them."

Total Satisfaction with the EVault Personal Touch

"Excellent! Frank has always been an extremely informative and professional asset to EVault's team and ours! I would highly suggest that he be awarded a considerable raise, extended LUNCH break, and a brand new electric snow blower. Your highly professional team has greatly improved over the last year and it has been a pleasure working with all members."

"Galen was a huge help! I'm very happy I have EVault and techs with Galen's skills to turn chaos and catastrophe into calm."

"Greg was very helpful and even took the time to help resolve an issue that wasn't related to the reason we called. OUTSTANDING!!"

"Excellent support from an excellent, skilled, and courteous representative. Great work Khawnbu! Totally satisfied with our support experience. Thanks!"

"This is the second time I have worked with Michael. He is completely easy to work with and keeps the process enjoyable and is able to troubleshoot and think outside the box when running up against a snag in computers and setups. I so much appreciate this! Thank you. The understanding and personal help was exactly what was needed. Chris (sales) was also extremely helpful and his follow up to questions was great."

"Mike is a great rep. Great positive upbeat attitude and went an extra step to ensure that we were running well. Being director of a software company I know how hard it is to find folks like that these days, hold on to him! Splendid!"

"Rory is a very personable fellow that makes my job easier. I appreciate his friendly attitude and willingness to explain things over and over until I understand what I am suppose to do. Thank you for your assistance."

"Travis was excellent. Showed me exactly what I needed to do and in fact did the install for me! :) Very helpful. Excellent experience as always. You guys are VERY professional and helpful whenever I call for assistance!"

"I truly wish that every helpdesk in the world had people like Galen and the tools he utilizes to help customers. You guys rock!"

Discover more about EVault software and services:

Resource Library